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What is GetAHelpdesk.com?
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GetAHelpdesk.com is an Online HelpDesk for
Customer Support Service with Free
service plan. If You have problems with SPAM, Viruses, Emails
Bouncing, Spam Filters and unable to support your users
effectively, GetAHelpdesk will help You to solve these problems.
With GetAHelpdesk You can create your own virtual helpdesk and
be able to support your users with the help of your own ticket
system. There is no need for email communication but it's an
additional option.
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Plan A
“Free”
Cost: FREE
Period: 1 month
Max Tickets: 10
Max Consultants: 1
Available features:
- FAQ
- TODO list
- Personal Notes
- Rate Support
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Plan B
“Small Website”
Cost: $19.95
Period: 1 month
Max Tickets: 50
Max Consultants: 1
Available features:
- FAQ
- TODO list
- Personal Notes
- Rate Support
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Plan C
“Medium Website”
Cost: $39.95
Period: 1 month
Max Tickets: 500
Max Consultants: 5
Available features:
- FAQ
- TODO list
- Personal Notes
- Rate Support
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Plan D
“Large Website”
Cost: $59.95
Period: 1 month
Max Tickets: 5000
Max Consultants: 25
Available features:
- FAQ
- TODO list
- Personal Notes
- Rate Support
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Customer Support
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Using GetAHelpdesk is easy and free for the smallest
websites. After creating and configuring new helpdesk,
You'll be able to put an online support button on your site.
Your customers can sign on your helpdesk and open support
tickets using web interface. Your helpdesk is available
with additional features like management of Frequently
Asked Questions, TODO lists, personal notes, configuring
Time Zone, Rate Support. If your website is big and one consultant cannot
handle all the support tickets You can upgrade to the
paid service plan and create a number of consultants.
Create a Helpdesk
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Knowledgebase
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With easy-to-use knowledge base features You can create
FAQ for your helpdesk. You can make up FAQ from already
answered tickets and by writing questions and answers
from scratch. Helpdesk is very usefull for receiving user
feedbacks. Use TODO lists to maintain plan of enchancements
and new features. With GetAHelpdesk all of the support
questions are stored in archive and you can always find
your previous answers.
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Create a Helpdesk
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